Baseball Legend Reads Carmine’s Books to Raise His Public-Speaking Game

Alex Rodriguez chooses Carmine’s “Talk Like TED” as a must-read book.

Alex Rodriguez (A-Rod) had one of the most storied careers in baseball history. Today he’s learning about storytelling to become more persuasive and successful as an entrepreneur and investor.

I was thrilled to see that A-Rod included one of my books in his 2019 reading list. The book is “Talk Like TED” which is one of the most popular public-speaking books in the U.S. and in many parts of the world.

As the CEO of A-Rod Corp, Rodriguez has expanded beyond the baseball field to invest in real estate, sports, wellness and media. He’s also a guest shark on ABC’s Shark Tank. A-Rod’s portfolio of assets is worth close to half a billion dollars. With that kind of wealth, the price of a book is minimal, but I hope the lessons he learns will be invaluable.

Thanks, A-Rod!

-Carmine

New Research Finds That Your Customers Remember ‘Moments,’ Not Events

Looking back at a photo I posted to Facebook reminds me of a new area of research in the area of customer service. Your customers don’t recall every aspect of an experience–they remember moments instead.

On a trip to The Ritz-Carlton Amelia Island, I bumped into the hotel’s general manager. I casually mentioned that I was there to speak at an event and how impressed I was with the hotel’s service staff. He thanked me, asked my name, and ducked into a meeting.

Two hours later, I went back to my room. On the desk I found a bag and a handwritten note. Inside the bag, the GM had given me a gift of a package of rare salts sold in the hotel restaurant. The photo below is the picture I posted to Facebook and Instagram.

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According to Dan and Chip Heath in their book, The Power of Moments, “Research has found that in recalling an experience, we ignore most of what happened and focus instead on a few particular moments.” What are you doing to create wow moments for you guests or customers?

A popular local restaurant in my community sits in the middle of a winery and a stunning golf course. The Wente Vineyards winery has long reputation in the Livermore Valley, having started in 1883. Wente introduced chardonnay to the region and is associated with the California style of chardonnay that’s popular around the world.

The restaurant at Wente Vineyards is elegant and Chef Mike Ward excels at courses that make the most of Wente’s local garden, wines, and even its own cattle ranch. But the staff   (called ‘Ambassadors’) also excel at creating moments.

Recently, when Chef Mike heard that it was my wife’s birthday, he walked out of the kitchen with a large, exotic black truffle that he sources from Italy. He made a show of shaving the truffle onto her risotto entree. The dinner included fabulous wines and great food, but what do you think Vanessa chose to Facebook? The moment.

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Earlier in the week, a group of parents from a local school visited the same Wente restaurant. I know some of the parents and follow them on Facebook. I wasn’t at the dinner, so I don’t know what they ordered or anything else about their experience–but I saw a moment that stuck with them. The restaurant staff had a prepared a menu with a customized greeting. Again, a small gesture, but a great moment one of the parents chose to post on Facebook.

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Yes, they say make each moment count. But when it comes to customer service, some moments are remembered more than others.

Carmine Gallo is a keynote speaker and bestselling author. His new book, Five Stars, shows readers how to master the ancient of communication to thrive in the age of ideas (On Sale June, 2018, St. Martin’s Press)

 

Marc Benioff ‘s Master Class in Public Speaking

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Salesforce CEO and billionaire Marc Benioff opened his keynote at DreamForce 2017 by doing something very few presenters have the courage to do. He delivered the presentation as he walked among the audience. It’s a technique that Benioff has mastered over years of hosting the blockbuster conference/party in San Francisco.

More than 170,000 people are registered for DreamForce this year. It’s a massive conference that Benioff kicks off with a two-hour presentation where he introduces new ideas, features customers who are in the audience, and introduces other speakers.

The ability to walk around a massive conference hall while delivering a presentation requires 1). courage and 2). practice. It takes courage to walk out from behind a lectern, and to make eye contact with people who are standing right next to you. It takes practice to know your slides and message so thoroughly that you’re not tied to notes.

Marc Benioff is a storyteller and an engaging/energetic presenter. It’s worth watching one of his astonishing keynotes as a master class in public-speaking.

Carmine Gallo is a keynote speaker and author of the bestselling books “Talk Like TED” and “The Storyteller’s Secret.”

Richard Branson’s Most Valuable Pitch Tips (video interview)

Carmine_Branson_BeetMatRecently, I had the rare opportunity to sit down with Sir Richard Branson to talk about his new autobiography, Finding My Virginity. Branson and I talked about a wide range of topics we’re both passionate about:  storytelling, public-speaking, communication and the advice he gives to entrepreneurs after watching 25,000 pitches.
Here are 3 valuable communication tips I took away from our conversation which you can watch here.
1.) Great leaders are great storytellers. Branson says it’s nearly impossible to be successful today unless you can communicate an idea persuasively.
2). The best ideas can fit on a beer coaster. In a fun part of of the interview, I present Branson with an beer mat, a cocktail napkin and an envelope. He takes the items, looks into the camera and explains why he’s only interested in ideas that can fit on those items. The segment begins at 2 minutes and 45 seconds into our video.
3). Branson openly acknowledges his challenges with dyslexia, which was part of the reason he dropped out of school at the age of 16 (the condition was misunderstood when he was in high school). But Branson—ever the optimist—turned a potential hurdle into a benefit. He now calls it “a massive advantage” because it forced Virgin to communicate simply, endearing itself to consumers for 50 years.
At the end of our interview, I told Richard Branson that he is one of the most inspiring leaders of our time. He’s authentic. He praises employees. He’s devoted to improving the customer experience. He motivates people and he encourages us to dream bigger.
I hope you enjoy our conversation!
Carmine Gallo

 

Logitech Spotlight Reimagines The Art of Presentations

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It’s been eight years since Logitech introduced a wireless remote to advance presentation slides. What could possibly change in eight years? Plenty. In fact, the new Spotlight by Logitech will transform your presentations, offering a powerful and personal tool that will help you stand out in business and in your career.

Sixty percent of business professionals say they present regularly. But while 1 billion presentations are given every year, only 2 million presentation remotes are sold annually. This tells us that many people who should be using remotes to deliver their presentations are going along without one.

After getting an early opportunity to test Spotlight by Logitech, I can tell you that it’s a game-changing tool to deliver presentations confidently and fearlessly.

You see, it’s not just a pointer or a clicker. For example, say goodbye to the red laser-pointer. Instead, Spotlight literally shines a spotlight on the portion of the slide you want to highlight. If an image is small, no problem, just magnify it and make it larger – again, all with the remote in the palm of your hand.

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If you’re playing videos and the volume is too low or too high, again, it’s no problem. Spotlight has gesture control and allows you to adjust the volume without touching your computer. The remote also gives you on-screen cursor control to play and pause videos. There’s no need to break your flow or go anywhere near a mouse or laptop.

I spent much of last week on tour with Logitech. We visited three cities—San Francisco, New York and Boston—and met with dozens of technology reporters and bloggers. They were impressed. According to ZDNET, Spotlight is “an elegant tool for professional presenters.” You can read the entire review here.

 

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Spotlight represents a new standard in presentation control. It’s elegant and comfortable. Every feature is made to empower confident, fearless presenting. Whether you prefer PowerPoint, Prezi or Apple Keynote, Spotlight will transform the way you present. Don’t sell your ideas without one.

For anyone who presents as part of their job – to pitch ideas, engage teams, or inspire employees and customers—the Spotlight wireless presentation remote is an elegant and useful tool that will take your presentation to the next level.

Carmine Gallo is a popular keynote speaker, communication advisor and bestselling author of eight books including The Presentation Secrets of Steve Jobs, Talk Like TED and The Storyteller’s Secret

Happy Birthday Pope Francis, Master of Metaphor

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In The Storyteller’s Secret I devote an entire chapter to one of the great spiritual leaders of the world, Pope Francis, who turns 80 today. Francis learned his communication skills as a Jesuit seminarian and continues to deliver speeches that rely on the building blocks of narrative to capture attention: metaphor.

Whether he’s comparing greed to “the dung of the devil” or the church as a “field hospital” that must go into the streets to find the spiritually “wounded,” Francis’ speeches are loaded with vivid imagery to make the abstract tangible.

In some speeches Francis will use more than one metaphor in the same sentence:

“For Mother Teresa, mercy was the salt which gave flavor to her work, it was the light which shone in the darkness of the many who no longer had tears to shed for their poverty and suffering.” People who have done evil and know it, live “with a constant itch, with hives that don’t leave them in peace,” he once said. Vanity is “like an osteoporosis of the soul: the bones seem good from the outside, but on the inside they are all ruined.” Some people, argue Francis, are afflicted with “Spiritual Alzheimer’s.”

In April, 2016, Francis released his first major paper on marriage and the family. “Amoris Laetitia” is beautifully written.  Once again, Francis relies on metaphor to communicate the topic. Quoting the psalms, children are “like olive shoots,” full of energy and vitality. Letting them go is like “flying a kite.” When the kite begins to waver, you don’t pull the strings tighter. Instead you give it some slack.

An increasing body of evidence is emerging in the neuroscience literature to support the power of storytelling; specifically, the effectiveness of using analogies to bring abstract concepts to life. Stories work because they activate many parts of our brain. Metaphor and analogies are critical devices to make it happen. Pope Francis is a master of the technique and his speeches are well worth studying.

Carmine Gallo is a popular keynote speaker, best-selling author, and communication advisor for the world’s most admired brands

Passion is Everything: My Interview with Starbucks CEO Howard Schultz

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“Take your presentations to the next level with Carmine as your coach.” – Howard Schultz, CEO Starbucks

I was grateful to receive that endorsement from Howard Schultz for one of my books on leadership and communication. Schultz recently announced that he would step down as CEO of Starbucks. Needless to say, Schultz has reinvented the coffee culture in America by introducing Italian-style cappuccinos and lattes to the U.S market.

When I interviewed Schultz I learned a valuable lesson about inspiration and leadership, a lesson that has had a profound influence on my career, writing and speaking. And that lesson is this:

“When you’re surrounded by people who share a common purpose around a collective passion, anything is possible.”

In my first conversation with Schultz I was astonished that he rarely mentioned the word coffee. I was the first to bring it up.

“We’re not in the coffee business. It is what we sell as a product, but it’s not what we stand for,” he explained.

Starbucks is NOT in the coffee business, which is why it’s successful. You see, Schultz loves coffee, but he’s passionate about the people, the baristas who make the Starbucks experience what it is. Schultz’s vision was much bigger than to make a better cup of coffee. His moonshot was to create an experience; a third place between work and home. He wanted to build a company that treats people with dignity and respect. Those happy employees would, in turn, provide a level of customer service that would be seen as a gold standard in the industry.

Inspiring leaders like Howard Schultz are not afraid to share their passion. Passion is everything. A leader, manager or entrepreneur cannot inspire without it. Dig deep to identify your core value, the area where you want to make a ‘dent in the universe,’ as Steve Jobs once said. And ask yourself a question that Howard Schultz says is the key to success: What business am I really in? 

Carmine Gallo is a popular keynote speaker and communication advisor. Howard Schultz is one of more than 35 business leaders featured in Carmine’s bestselling new book, The Storyteller’s Secret: Why Some Ideas Catch On And Others Don’t. 

How Hall-of-Famer Steve Young Went From 8th String To Super Bowl MVP

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It was a pleasure to swap stories and leadership philosophies with former 49ers quarterback and hall-of-famer Steve Young. I hope he enjoys “The Storyteller’s Secret” as much I loved his new autobiography, QB: My Life Behind The Spiral.

In this video interview for Forbes.com, we talk about overcoming adversity, how leaders take responsibility for their actions, earning your pay, and how Young went from eighth string quarterback at BYU to the highest paid athlete in professional sports.

When Young was playing eighth string, he didn’t suit up for games. He was lucky to get a ticket to sit in the stands. He called his dad and said, “I’m done. I’m quitting. I’m coming home.”

“You can certainly quit,” Steve Young’s dad said. “But you can’t come home. I’m not living with a quitter.”

Young stayed at BYU and and kept pushing day after day after day. He was the first to show up for practice and the last to leave. He threw 10,000 practice spirals in the off-season. He was determined to outwork everyone else.

“The difference between average and great is in the work ethic,” Steve Young told me. “If you want to be good at something, it takes practice, practice, and more practice.”

When Young got his chance he was ready. He set records at BYU and is enshrined in the College Football of Fame. He went on to sign a $40 million contract with an expansion league before heading to the 49ers where he would lead them to two Super Bowl victories and claim his place in the Pro Football Hall-of-Fame.

Young says character and conviction are everything. He believes in living a positive example both on the field and in private. Today he runs a private equity firm in Palo Alto, California, where my wife and I see him from time to time attending his daughters’ gymnastics events. Whenever I see him I think to myself, “He played the game when character mattered.”

Carmine Gallo is a popular keynote speaker and internationally bestselling author of eight books including “Talk Like TED” and “The Storyteller’s Secret: Why Some Ideas Catch On And Others Don’t.” 

 

 

The Day Tony Robbins Discovered His Gift for Public-Speaking

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A high-school English teacher recognized that Tony Robbins had a skill the student didn’t recognize in himself. Robbins had the gift of moving people with his words. The teacher encouraged Robbins to joins the high school debate team and Robbins’ life—and the lives of millions of his fans—was completely transformed.

Robbins, the world-famous life coach and speaker, recently told me, “I realized public-speaking was a skill and a gift, and that the skill and the gift combined could do some beautiful things. I’ve now been practicing it for 39 years.”

Robbins is quick to point out that gifts must be nurtured, refined and developed, and that’s exactly what he did with his public-speaking skills. At the age of 17, Robbins went to work for personal development coach and speaker, Jim Rohn. Robbins met a another speaker who was clearly resting on his laurels, a person who gave three speeches a month. “If he does three a month, I’ll find a way to book myself for three speeches a day. I’ll talk to the groups nobody wants to talk to” Robbins committed to himself. “People are rewarded in public for what they’ve practiced in private obsessively, intensely, and relentlessly.

According to Tony Robbins, public-speaking skills can be mastered if you’re willing to put in the time and energy.

“You can either drag it out forever and never get good at it, or are you can compress time and concentrate your power,” says Robbins.

Today Tony Robbins is a recognized authority on leadership psychology. He is on the road 200 days a year, speaking to more than 200,000 people and coaching the likes of Bill Clinton, Serena Williams, Marc Benioff and Leonardo DiCaprio, among many other notable leaders in business and entertainment. And while it’s a rare individual who will achieve Robbins’ level of influence, all leaders can learn an important lesson from his life. It’s a theme I’ve reinforced time and again: Leaders cannot inspire unless they’re inspired themselves. Robbins is convinced he’s put on earth to help others live their best lives. He’s a great communicator because he’s on a mission and he’s put in the work to make himself great.

Carmine Gallo is a popular keynote speaker, communication advisor and bestselling author. Tony Robbins is one of the entrepreneurs and leaders who Carmine features in his new book, “The Storyteller’s Secret.”

Joel Osteen’s Secret To Public Speaking

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On Sundays pastor Joel Osteen does something that would give most people a severe case of anxiety. He speaks to 40,000 people who attend services at Lakewood Church in Houston and to millions of others viewing on television in more than 100 countries.

Osteen is the rare individual who sells out stadiums, and he does so without The Rolling Stones or Taylor Swift sharing the stage.

Most observers might assume Osteen was always comfortable with public-speaking. The truth is quite the opposite. In fact, Osteen spent 17 years behind the scenes, working the camera for his father, the late preacher John Osteen. Joel did not see himself as a speaker, he did not feel as though he had the gift to captivate audiences, and he was very nervous about taking the stage. Osteen once told me he got nervous simply reading the church announcements!

“Carmine, when I began preaching I was nervous and intimidated. I’m naturally quiet and reserved. I was bombarded by negative thoughts,” he said.

Osteen made the transformation from shy cameraman to electrifying speaker when he reframed his internal narrative. Osteen admits that his negative self-talk got the better of him. He would repeat these phrases to himself:

You can’t do this, Joel.

You’re too young.

You don’t have the experience.

Nobody is going to come.

It took Osteen at least a year to build up his confidence. How? Joel Osteen hit the ‘delete button’ on negative self-talk, replacing words of defeat with words of victory.

“If I had let those negative thoughts play over and over in my mind, they would have contaminated my confidence, contaminated my self-esteem, and contaminated by future,” Osteen writes in his new bestselling book, Think Better Live Better.

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Nearly every inspiring leader I’ve met has dealt with periods of doubt. They’ve faced doubt about their leadership qualifications, doubt about their public-speaking ability, doubt about their ability to make an impact. Osteen did the right thing. He reframed his internal narrative, changing the dialogue in his head. Words are like seeds, says Osteen. Whatever you say will take root. Make sure the roots you’re planting are strong, empowering, and inspiring.

Joel Osteen is one of the leaders Carmine Gallo features in his new bestselling book, The Storyteller’s Secret: From TED Speakers To Business Legends Why Some Ideas Catch On And Others Don’t (St. Martin’s Press, 2016).